QUESTIONS WE GET A LOT
Where are you based?
Hip-Hop Universe is based in The Netherlands.
I want to contact you. How can I get to you?
No worries! We are directly contactable through our email: email@example.com
I emailed customer service, how long will it take them to respond?
For email, expect a response within 24-48 hours from our representatives. Our representatives are available Monday-Friday.
Will you restock sold out items?
Some items are restocked every now and then. However, some of our items are very exclusive and may not be restocked after being sold out.
QUESTIONS ABOUT SHIPPING & ORDERING
How long does shipping usually take?
Shipping usually takes 12-25 days, processing time included.
Which countries do you guys ship to?
We ship to almost all countries for free.
Is the free shipping really free?
Yes our shipping is absolutely free. All the shipping estimates provided at checkout are based on average shipping times to your country. However we want to let you know that there are multiple factors which may impact delivery times.
Hey! I haven’t received my order yet, what shall I do?
Please just contact us at firstname.lastname@example.org.
Hey my garment has arrived damaged, what now?
Again just contact us at email@example.com and we will immediately resolve your issues.
RETURNS & REFUND
I want to return something. What should I do?
Returns are accept on all items for any reason, as long as item & packaging is returned in perfect condition. You can also contact us at firstname.lastname@example.org to arrange your return.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days after receiving.
Can I cancel or change my order?
In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not able to change or cancel your order.
I have placed an order during the sale. Can I return my order?
All orders placed during sale or discount are final and are therefore not possible to be returned.
I am missing an item in my received order. What now?
Don’t worry if you have an item missing in your received order. To ensure you the most optimized shipping time possible, orders are occasionally shipped out separately to your doorstep.
What payment methods do you accept?
We accept secure payment through Paypal, Stripe and accept all major credit and debit cards through our secure payment gateway.
What about Western Union or bank transfers?
Sorry, we don’t accept Western Union or bank transfers.